This page sets out the Terms and Conditions of Sale when you place an order with So Low Fodmap Foods Limited.
The “Buyer” means the company or person who buys or agrees to buy Goods from the Seller.
The “Seller” means So Low Fodmap Foods Limited. Registered Office and Trading Address: 30 Oldbury Road, Tewkesbury, Gloucestershire GL20 5LJ.
“Conditions” means the Conditions of Sales set out in this document and any Special Conditions agreed in writing by the Seller.
These conditions shall apply to all Contracts and Orders for the sale of Goods by the Seller to the Buyer to the exclusion of all other Terms and Conditions, including any which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.
No variation or addition to these Conditions shall be effective unless agreed in writing by the Seller.
No contract for the sale of Goods shall arise until the seller dispatches the Goods to the Buyer.
Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
Nothing in these Conditions shall affect the statutory rights of any consumer more than the law permits.
The Price shall be that on the Seller’s current Price List.
The Seller reserves the right to revise prices prior to despatch of Goods to reflect any direct or indirect increase in costs to the Seller but if the price has been paid in full prior to despatch no price revision may take place without the prior written agreement of the Buyer.
If any act or proceedings shall be commenced in which the Buyer’s solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
4. Warranty and Liability
The Buyer must satisfy themselves as to the suitability of the products for their intended use.
Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12), all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise, are excluded, and the Buyer warrants that the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.
The Seller will accept no liability for any loss or damage however caused, resulting from the use of the products, whether for injury, profit or data loss.
The Seller continues to develop and improve the Goods constantly, and reserves the right to alter the Goods without notice.
In placing an order for Goods, the Buyer acknowledges that all information regarding weights, measures, ingredients and other data relating to the Goods set-out in the Seller's website or contained in brochures, price lists, advertisements and other promotional material produced by the Seller are approximate only and are intended to present to the Buyer a general guide, the accuracy of which the Buyer must test for himself.
The Buyer acknowledges that, to the best of the Seller’s knowledge and belief, the information contained in the Seller's website and other promotional material is true and accurate as at the date of publication, and that no representation of whatsoever nature has been made to the Buyer by the Seller or its agents regarding the Goods' efficacy in treating any health condition or illness whatsoever, and that the Buyer relied upon his own judgement as to the nature and quality of the Goods and their suitability for the Buyer's purpose.
The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC/EU requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed the Seller may deliver by instalments and in such case each instalment shall be treated as a separate Contract and any delay, default or non-delivery in respect of any instalment by the Seller shall not entitle the Buyer to cancel the remainder of the Contract.
Failure by the Buyer to pay for any instalment or delivery when due shall entitle the Seller to withhold further deliveries and the Buyer shall be liable for any costs incurred by the Seller relating to such Goods which the Seller is then entitled to withhold.
Delivery of the Goods shall be made to the Buyer’s chosen address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7. Ownership and Risk
The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller’s premises at the Buyer’s request.
The Seller remains the owner of the Goods affected by the Contract until the Seller has been paid in full for such Goods.
If any payment due under these Conditions is overdue in whole or in part, the Seller may without prejudice to any of its other rights recover and/or re-sell the Goods or any of them and may enter on the Buyer’s premises by its servants or agents to recover the Goods and the Buyer shall be liable for all Seller’s costs in doing so.
If the Buyer is a consumer and properly rejects any of the Goods which are not in accordance with the Contract, the Buyer shall nonetheless pay the full price for such Goods unless the Buyer promptly gives notice of rejection to the Seller and at the Buyer’s costs return such goods to the Seller in good condition.
In the case of any other sale, the Buyer shall inspect the goods immediately upon delivery and shall notify the Seller within three (3) days of delivery if the Goods are damaged or do not comply with the Contract.
Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing to be returned by the Buyer to the Seller.
8. Cancellations and Returns
The Buyer has the right to return their order up to seven (7) working days after the date of delivery, if the goods are unopened, unused, and in the original packaging.
The Buyer’s full name, address, contact number and email address must be included with the returned items to enable the Seller to process the return.
The Buyer must include details of the reason(s) for the return and whether a replacement or refund is required.
The Buyer will make all necessary arrangements for the return of the Goods to the Seller including the cost of carriage.
The Seller recommends using an insured, tracked delivery service as the Buyer will be liable for the cost of the goods if lost or damaged in transit.
9. Force Majeure
The Seller will not be under any liability whatsoever in the event that the Seller is prevented or delayed from supplying or making delivery of any Goods for any reason or cause beyond the Seller’s control.
9. No Waiver
The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.
Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any breach of these Conditions by the Seller, the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods, and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damages.
These Terms and Conditions of Sale shall be construed in accordance with English Law.